Help Center

Support

Product support for Weathertop systems—separate from general contact, sales, and partnerships.

Submit a request

Weathertop product support

Tell us which product you need help with and what went wrong. For general inquiries or sales, use the contact page.

Studio-wide

Account issues, billing questions, and platform help across any Weathertop product. Separate from general contact and sales.

Live programs

Workspace provisioning, admin console access, subscription tiers, SSO, and tenant configuration.

Admin Command Deck, accounting modules, roles, and operational dashboards within Equinox.

Facilities, staff scheduling, and on-site operations modules within Equinox.

1 live product in the catalog. More support lines added as programs launch.

What's the difference between Support and Contact?
Support is for existing customers—access problems, billing, and product bugs. Contact is for general inquiries, partnerships, and sales.
I subscribed to Equinox—where do I sign in?
Use the admin URL from your provisioning confirmation email. If you never received one, submit a support request with your company name and admin email.
How do I cancel a subscription?
Email equinox@weathertopstudios.com with your organization slug. Self-service billing management is coming as Equinox matures.
Response times?
Live products: within one business day. Roadmap and beta products: best-effort during preview periods.